The challenge
Where Control Was Lost
A 4-star hotel in South Tyrol, with 48 rooms and a clientele that is 70% German-speaking, receives between 35 and 45 quote requests per day during high season via email and WhatsApp. Each one requires checking availability in the management system, calculating the price with discounts and surcharges, and writing a personalized quote in Italian, German, or English: 12-15 minutes per request, up to 8 hours a day. Responses go out after 24 hours or more, by which time the guest has already booked elsewhere or through a portal that keeps up to a 20% commission.
With Nevance, all of this happens automatically, thanks to a system built from the ground up to fit the hotel’s specific workflow, with the manager always having the final say.
Our solution
How we moved
Automatic Quote Generator
Every request is read in any language: the system checks availability in the management software, calculates the price according to the hotel's rules, and prepares the draft offer.
- Quotes ready in 2 minutes
- Prices calculated based on occupancy and rates
Corporate Brain
A knowledge base built on email and WhatsApp history automatically answers recurring questions, in Italian, German, and English, at any time.
- Instant 24-hour support
- External information only from official sources
Control and Learning
Pricing, reservations, and special cases are always handled by the manager. When the system does not know how to answer, it stops, notifies the staff, and learns from the approved response.
- Submission always approved by the manager
- A system that improves every week
SOME OF OUR EXAMPLES
The Request, Step by Step
Supply and Demand
- Offer ready in 2 minutes, in the guest's language.
Option and Reminder
- No forgotten offers, more direct bookings.
Questions and Learning
- Immediate response, fewer interventions every week.
Typical results
The impact of automation
Clear milestones, constant communication, and zero pie-in-the-sky theories. Here is how we turn an idea into impact.
time for
the quotes
From 12-15 minutes to 2-3 minutes of verification for each offer sent.
time to
answer
Compared to the 24 hours and more of before: the guest receives the offer while they are still choosing.
“The guest writes to four or five hotels. They book with whoever replies first, not who replies best.”
- Multilingual Quote Generator
Reading of requests in Italian, German, and English, price calculation using the price list, reductions and supplements, draft quote in the hotel's tone.
- Tariff Rules on Occupancy
Occupancy thresholds defined by the manager and applied automatically: no discounts during peak periods, alternative dates suggested to the guest.
- ERP Integration
Real-time availability verification in the hotel management system, via API or interface automation, without changing software.
- Options and Automatic Follow-ups
Room on hold for 48 hours for every offer, reminder to the guest before expiration, and negotiation status always updated.
- Guest Assistant on Email and WhatsApp
Immediate answers to frequently asked questions at any time, external information only from official sources, and alerts to the staff for special cases.
- Learning Knowledge Base
Built on conversation history, validated by the manager, and enriched with every approved response: fewer manual interventions every week.
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